Terms of Service

The terms used in these Terms of Service have the following meanings:

• Business Days — Monday through Friday, excluding public holidays.
• Consumer — a natural person who enters into a legal transaction with a business that is not directly related to their own business or professional activity.
• Digital Service — a service that allows the Consumer to create, process, store or access data in digital form, to share data in digital form, or to otherwise interact with data in digital form.
• Digital Content — data produced and supplied in digital form.
• Order — a completed electronic order form submitted by the User in order to purchase selected services from the Operator.
• User — a natural person with full legal capacity who uses the entryhop.com website.
• Operator — ENTRIO spółka z ograniczoną odpowiedzialnością, ul. Zagórna 28, 37-420 Kopki, woj. podkarpackie, Polska, support@entryhop.com.
• User Information — any data about the User or about persons the User represents that is provided to us in order to use our services.
• Service Agreement — the agreement for the provision of services concluded between the Operator and the User.
• Services — services provided electronically by the Operator, in particular (i) processing of electronic travel authorizations (also referred to as "arrival cards" or digital arrival cards) for various countries; and (ii) travel support and advisory services.

These Terms of Service set out the general terms and methods for providing services electronically through the website https://entryhop.com/.

These Terms apply whenever you use a website owned or operated by us, or any other means of accessing our services. By using our website, you confirm that you accept these Terms and agree to comply with them.

These Terms are always available at https://entryhop.com/ and may be downloaded, displayed and saved at any time by printing or storing them on a data carrier.

The User is responsible for obtaining internet access and a compatible internet-connected device. The quality of the services depends on the User's device and connection.

Minimum technical requirements: a computer or mobile device with internet access, access to email, and a web browser (Firefox, Chrome, Safari, Internet Explorer, Opera) with cookies and JavaScript enabled.

Given the public nature of the internet, Users should apply appropriate technical measures (e.g. antivirus software) to minimize risk.

The User acknowledges that 100% availability of the Services is not technically possible; however, we make every effort to keep the website and services available as consistently as possible.

The Operator is an independent service provider and is not affiliated with any public authority. The fee for our service covers professional support, verification and submission of the application, as well as any mandatory government fees.

When using our Service, the User agrees not to: copy, redistribute, sell, decompile or reverse engineer any part of it; circumvent technical measures; interfere with or damage the operation of the Service; upload unlawful content or content that infringes third-party rights; send spam or harass others; engage in fraudulent or misleading practices; or engage in unauthorized commercial or illegal activity.

The Operator provides support and advisory services for handling and verifying applications for electronic travel authorizations / arrival cards. The service includes checking the data provided, processing it further and submitting the application to the relevant authority of the destination country.

The website provides an online form to be completed by applicants. Our specialists review the answers provided before the application is submitted.

Eligibility for the procedure depends on the applicant's citizenship and personal history. Applicants must provide information about themselves, their passport and the purpose of their visit.

Once the information provided is deemed appropriate and complete, the application is forwarded for approval. After payment is received, confirmation of the authorization is delivered as quickly as possible (within 72 hours).

If an application cannot be processed, the User will be informed and will receive a refund of the payment.

A digital arrival card may be issued and delivered to the User no earlier than seven days before the planned trip.

The User is responsible for checking that the document received is correct. Any discrepancies must be reported to the Operator without delay.

Travelers should apply at least seven days before departure to allow for any unforeseen delays.

Successful submission of an application does not guarantee entry into the destination country — eligibility is determined upon arrival.

The Service Agreement is concluded in English.

Service prices are expressed in USD.

The final price is displayed at the end of the application form after selecting the destination country and options (including SMS notification). It consists of the mandatory government fee (which may be USD 0.00 for some countries) and our intermediary service fee.

Payment methods: card (Stripe), BLIK and online bank transfers (Paynow / mBank), PayPal, or bank transfer by prior arrangement only.

By selecting "Pay and submit application", the User formally orders the selected services and initiates the online payment.

We reserve the right to change prices and to introduce fees for selected features, giving appropriate advance notice of changes to recurring fees.

Card payments are securely processed by Stripe (PCI DSS). BLIK and online transfers are handled by Paynow. Card details and BLIK codes are not stored on our servers.

The User agrees to receive purchase documents (invoice / confirmation) electronically.

The Operator supplies the digital content or digital service to the Consumer without undue delay after the agreement is concluded, unless the parties agree otherwise.

Digital content is deemed supplied when the content, or the means of accessing it, has been made available to the Consumer or to a device of the Consumer's choosing.

A digital service is deemed supplied when the Consumer, or a device of the Consumer's choosing, has gained access to it.

The burden of proof of supply rests with the Operator.

A User who is a Consumer may withdraw from the Agreement without giving any reason within 14 days, in accordance with applicable law.

To meet the deadline, it is sufficient to send the withdrawal notice before it expires.

The withdrawal notice may be sent to support@entryhop.com.

The right of withdrawal does not apply if the Operator has fully performed the service with the Consumer's express prior consent, after informing the Consumer that they will lose the right of withdrawal once the service has been performed.

Any User may submit a complaint regarding the Services in writing to support@entryhop.com.

Complaints are handled within 14 days of receipt.

The Operator complies with Chapter 5b of the Polish Consumer Rights Act concerning contracts for the supply of digital content or digital services.

EU users: pursuant to Article 14(1)–(2) of Regulation (EU) No 524/2013, we provide information about the ODR platform for online resolution of consumer disputes: http://ec.europa.eu/consumers/odr/.

The Operator reserves the right to suspend access to the Services for periodic maintenance or in the event of technical, security-related or other circumstances beyond the Operator's control.

The Operator is not liable for damages arising from the use of, or inability to use, the Services, including damages resulting from unauthorized access, hacking attacks, force majeure, or actions of Users, telecommunications operators or utility providers.

The Operator is not liable for damages resulting from incomplete, incorrect or missing data provided by the User.

The Operator is not liable for decisions made by customs and immigration officers of the destination country. Liability is limited to the amount paid by the User for the service.

The Operator guarantees service availability of 90% of the time per year, excluding periodic maintenance and interruptions caused by force majeure, actions of third parties or other circumstances beyond the service provider's control.

The Operator collects and processes personal data in accordance with applicable law and the Privacy Policy.

Appropriate technical and organizational measures are applied to protect the personal data processed.

Further information is available in the Privacy Policy.

If any provision of these Terms is found to be unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by law, and the unenforceable part shall be severed without affecting the remaining provisions.

Neither Party shall be liable for failure to perform an obligation caused by force majeure, including epidemics, floods, fires, storms, shortages of raw materials, transport strikes, or partial or total strikes or lockouts. The Party affected by such an event must notify the other Party within five (5) business days.

The Parties agree to cooperate to determine the best way to fulfil the order for the duration of the force majeure event.

All rights to the Website, including economic copyrights and intellectual property rights to its name, internet domain, website, forms and logos, belong to the Operator.

Users will be informed of changes to these Terms via the Website's home page.

These Terms are governed by the laws of the Republic of Poland. The Parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.

This choice of law does not deprive a Consumer of the protection afforded by provisions that cannot be excluded by agreement under the law of the country in which the Consumer has their habitual residence, if that country is an EU Member State.